Accessible WPL

Waterloo Public Library is committed to being accessible for all.

5-6 Accessibility

5-7 Accessible Customer Service Plan

PDF icon5-7a WPL Multi-year Accessibility Plan

Accessibility Compliance Report 2020

What is Available at Your Library

WPL makes every reasonable effort to provide special technology, services, materials and equipment for customers with vision impairments and other special needs.


  • Parking for disabled persons is available free of charge at all times in all WPL parking lots. The person must clearly display a Ministry of Transportation disabled person’s permit in their vehicle. The designated spaces are located adjacent to each Library entrance. There are no time limits on the use of these spaces.
  • Wheelchair accessible buildings with ramps at the Main Library; McCormick Branch, Eastside Branch and the John M. Harper Branch are at gradient
  • Automatic doors at entrances
  • Elevator (Main Library) with audio directions
  • Computer workstations are wheelchair accessible
  • Checkout desks (Main Library) and checkout machines are height-adjustable

Equipment and Technology

  • Catalogue Only computer (Main Library – Adult) in large type 
  • FM Assisted Listening System
  • Headphones available for all internet workstations
  • Light Therapy Lamps for those suffering from Seasonal Affective Disorder (SAD) available at all locations on a first-come, first-served basis
  • Magnifiers
  • Service dogs and service dogs in-training are welcome
  • TTY (Text Telephone) 1-866-786-3941
  • Website is WCAG 2.0 compliant 
  • e-books in downloadLibrary can all be read with a dyslexia font


  • Large print book collections at all three locations
  • Special collection of books for those experiencing memory loss from Alzheimer's or dementia
  • AudioBooks - books on CD, Overdrive, Daisy books
  • Centre for Equitable Library Access (CELA) – access to braille, described movies, Daisy books
  • DVDs and Bluerays with described audio tracks as well as closed captioned
  • NNELS - NNELS is an online public library of books for people with a print disabilities in audiobook, DAISY, PDF, EPUB, e-text, electronic Braille, and other formats


… and of course, the friendly WPL staff are here to help!