Job Opportunities

Program & Event Specialist

Eastside Branch / Full-Time Permanent / 35 hours per week

We’re looking for a creative and community-minded individual with experience developing and delivering programs and events to join our team. In this role, you’ll bring ideas to life from concept to execution, creating engaging and inclusive experiences for a diverse range of ages and interests. If you’re a collaborative team player who is passionate about learning, community connection, and making the library a welcoming place to explore and participate, this could be the next step you’re looking for!

What You’ll Do:

• Conceive, create, facilitate and evaluate effective library programs and events across all ages in a variety of formats, including in-person, virtually and on/off site.
• Assist in building and maintaining community partner relationships and represent the library at community events.
• Provide excellent customer service, circulation support, and reader’s advisory to customers of all ages, helping create a welcoming and positive library experience.
• Support customers with information, technology, and digital resources by using good judgment to respond to questions, service issues, and day-to-day needs.
• Promote WPL’s services, resources, and learning opportunities, and help connect customers with relevant information, tools, and library offerings.
• Assist with the hiring of Summer Reading Club students and facilitation of Summer Reading Club.

What We’re Looking For:

• Post-secondary degree or diploma plus 2 years’ experience developing and delivering programs. Education in child development, recreation and leisure, or human services is preferred.
• Collaborative team-player with excellent communication and interpersonal skills.
• Strong technology literacy, with confidence to support customers with technology, and the ability to explain digital tools and concepts clearly.
• Program delivery experience across a range of ages and topics is an asset.
• Exceptional customer service skills, with a clear commitment to creating a welcoming, positive, inclusive and customer-first environment.
• Strong judgement and critical thinking, with the ability to listen carefully, assess customer needs and respond appropriately.
• Flexible with scheduling to accommodate programs and events and ability travel to various locations in Waterloo.
• Satisfactory vulnerable sector check is required and a condition of hire.

Schedule

The regular schedule will be Mondays, Tuesdays, Thursdays 9:30 a.m. – 5:30 p.m., Wednesdays 1:00 p.m. – 9:00 p.m., Fridays and Saturdays (alternating on a weekly basis) 9:30 a.m. – 5:30 p.m. Schedules are subject to change.

This role will primarily be located at the Eastside Branch with regular shifts at the John M. Harper Branch.

The ability to work at any of our library locations is required. Flexibility outside these times for scheduled events is required.

Salary/Wage/Benefits

The starting annual salary is $61,880

WPL offers a competitive benefits package, including group benefits and employer-matching OMERS pension. Full-time permanent staff receive paid vacation, sick time, personal time, and appointment time. We also offer a casual work environment, support for professional development, and your birthday off with pay!

Apply now using the form below: