SERVICE UPDATE: A small section of our adult non-fiction and fiction books at the John M. Harper Branch are inaccessible while we make ceiling repairs. If you have questions about the availability of items, please contact us before visiting.

Canadian flag blowing in the wind

Library Settlement Partnership (LSP)

Settlement workers can help newcomers in the Kitchener-Waterloo area with needs such as language training, career guidance and employment, housing, health care, education and more.

About LSP

The Library Settlement Partnership (LSP) program is a joint partnership between Immigration, Refugees and Citizenship Canada, the Kitchener-Waterloo Multicultural Centre and the Waterloo Public Library.

To make an appointment, you can:
Phone: 519-745-2531
Email: home@kwmulticultural.ca

Locations & Languages

Appointments are available at the Main Library, John M. Harper Branch and McCormick Branch and other locations in Waterloo Region.

The Library Settlement Partnership works to ensure you can find an appointment in a language suitable for you. When you make an appointment, LSP staff will help match you with a settlement worker that speaks your language.

Library Settlement Worker sitting at a desk at the Main Library

Library Settlement Workers

Olga Ruiz Dussan

English, Spanish

Elizabeth Rankin

English

Samuel Redae

English, Tigrinya, Amharic, Hebrew

Omaima El Kebbe

English, Arabic

Hadembes Yebetit

English, Amharic, Tigrinya, Italian

Ahmed Abdelfattah

English, Arabic

Library Settlement Partnership Schedule

LSP appointments are available at our Main Library, John M. Harper Branch and McCormick Branch. To learn more about our library locations including addresses, directions and public transportation information, click here.

Other Helpful Resources

Are you a newcomer to Canada?

Looking for more resources to help you as you settle in your new home? We’ve got programs, online learning tools and more to help you at the library.

Learn More