A row of books at the Eastside Branch

Can’t Find It?

If you can’t find the item you’re looking for, we’re here to help. Whether it’s using our Interlibrary Loan service or potentially purchasing the item, we’re dedicated to helping you access the items you want.

Interlibrary Loans (ILLO)

If the library does not have a specific book or microfilm in its collection and you would like to borrow it, interlibrary loans can help. This service enables you to borrow books from other libraries across Canada and microfilm from Archives of Ontario. It is a great option for accessing older or less common materials that may not be readily available in libraries in Waterloo Region.

You should make an interlibrary loan request if:

  • The item you are looking for was published more than 12 months ago.
  • The item you are looking for is not available at Waterloo Public Library, Kitchener Public Library, Idea Exchange or the Region of Waterloo Library.
  • You are looking for a book or microfilm (DVDs, CDs, audiobooks and language kits cannot be requested).
Request an Interlibrary Loan
yellow paper postal envelopes. Top view.
Books with gift ribbon. Book as a present

Purchase Suggestions

This service allows you to recommend new items for the library to add to its collection. After you submit a purchase suggestion, library staff will contact you about the status of your request.

You should make a purchase suggestion if:

  • You are looking for recently published items.
  • You are looking for materials in various formats (books, vinyl records, eBooks & eAudiobooks).
Make a Purchase Suggestion


Need a library card?

Getting a library card is your passport to a world of learning and discovery. With your card you can access a treasure trove of books, digital resources, exciting services and cool things to borrow.