Job Opportunities

Supervisor, Main Library

Main Library / Full-Time 12-Month Contract / 35 hours per week

We are looking for someone to temporarily join our Main Library team as Contract Supervisor, Main Library. We are seeking a thoughtful and approachable leader who can build strong relationships, support staff, make sound decisions, and contribute to a positive and welcoming environment. The ideal candidate is adaptable, service-focused, confident handling day-to-day challenges, and motivated to strengthen both the staff and customer experience. Sound like you?

What You’ll Do

• Lead and support a team of Library Assistants at the Main Library including hiring, training, supervision, and performance management.
• Ensure high-quality customer service by resolving escalated customer issues and maintaining effective communication with staff.
• Prepare weekly schedules for location staff including approving time off and coordinating scheduling changes.
• Collaborate with internal teams to operationalize service needs and accessibility of the physical space.
• Collaborate with internal teams for location-specific programming and events, and collections management.
• Work to maintain positive relationships within the neighbouring community to promote library supports and services.
• Act as person in charge (PIC) regularly and provide front-line library service where required.

What We’re Looking For

• Minimum 2-year college diploma and at least 2 years of practical experience providing customer, information, and reference services in a public library.
• Minimum 3 years of supervisory experience, including delegating work, overseeing daily operations, and providing coaching and performance feedback.
• Excellent interpersonal, communication, and conflict-resolution skills, with proven ability to collaborate effectively across individuals and teams at all levels.
• Strong organizational, critical thinking, and decision-making skills with the flexibility to manage multiple priorities. Ability to make sound judgement in unexpected situations.
• Proficiency with emerging technology tools and ability to quickly adapt to new technology.

Schedule

The contract period is expected to run from September, 2026 until September, 2027

The schedule is Monday, Tuesdays and Wednesday, 9:00 a.m. – 5:00 p.m., Thursdays 1:00 p.m. – 9:00 p.m., alternating Fridays and Saturdays 9:30 a.m. – 5:30 p.m.

Schedules are subject to change. The ability to work at any library location is required.

Salary/Wage/Benefits

The starting wage is $42.47 per hour (Level F). Benefits include paid sick leave, personal leave and appointment time, as well as optional participation in the OMERS pension plan with matching employer contributions. WPL also offers a casual work environment, professional development support and your birthday off with pay!

How to Apply

To apply, please submit your cover letter and resume by July 20, 2026 at 4:00 p.m. through the online application form.

School Partnerships & Outreach Coordinator

Main Library / Full-Time Permanent / 35 hours per week

We’re looking for an individual who is creative, relationship-focused, and passionate about connecting children, youth, families, and educators with library services. At WPL, the School Partnerships and Outreach Coordinator plays a hands-on role in building strong relationships with Waterloo schools, supporting community outreach, and creating engaging learning experiences that help children and youth discover the library. Interested?

What You’ll Do

• Develop and maintain relationships with Waterloo schools, educators, and community partners that support children, youth, and families.
• Design and deliver engaging activities, presentations, class visits, tours, outreach activities, and learning experiences that support multiple literacies and align with school curricula.
• Coordinate school-partnered initiatives and special events, including family learning events, Kindergarten orientation, reading-engagement initiatives, and others.
• Support WPL’s community outreach plan in collaboration with the Manager and Supervisor of Programs & Partnerships.
• Work with staff across WPL to coordinate programs, events, outreach, promotion, and service delivery.
• Track participation, gather feedback, evaluate activities, and recommend improvements based on community needs and service outcomes.
• Provide customer service coverage at Library service points, including reference, reader’s advisory, circulation, technology support, and directional assistance.
• Act as Person in Charge as scheduled, using sound judgement to respond to operational issues, customer concerns, and service situations.

What We’re Looking For

• Completion of a minimum two-year post-secondary diploma from a recognized institution.
• Minimum of 2 years’ experience working directly with children and youth, including experience developing and delivering programs and activities for this age group.
• Experience developing and maintaining partnerships with schools, community organizations, or other stakeholders.
• Experience coordinating programs, outreach activities, presentations, special events, or large-group learning experiences.
• Strong customer service, communication, and interpersonal skills, with the ability to engage children, youth, educators, families, community partners, and customers from a range of backgrounds.
• Strong presentation, facilitation, relationship-building, and partnership-development skills.
• Strong organizational, problem-solving, and critical-thinking skills, with the ability to coordinate multiple schedules, partnerships, events, and competing priorities.
• Strong technology literacy, including comfort using digital tools, presentation tools, web-based applications, and Library technology.
• Education or experience in teaching, child development, community development, human services, or a related field is considered an asset.
• Experience planning and delivering large, multi-partner events is considered an asset.
• A satisfactory Vulnerable Sector Check is required.
• A valid driver’s licence and reliable access to a vehicle are required.

Schedule

The schedule is Monday, Tuesday, Wednesday, 9:00 a.m. – 5:00 p.m., Thursday 1:00 p.m. – 9:00 p.m., Friday (Wk 1) and Saturday (Wk 2) 9:30 a.m. – 5:30 p.m.
Schedules are subject to change. The ability to work at any library location is required.

Salary/Wage/Benefits

The starting wage is $61,880 per year (Level E).

Group benefits and OMERS pension with matching employer contributions are provided. Full-time permanent staff are entitled to paid vacation time, sick time, personal time and appointment time. WPL offers a casual work environment, support for professional development and your birthday off with pay!

How to Apply

To apply, please submit your cover letter and resume by July 22, 2026 at 4:00 p.m. through the online application form.