We are taking all precautions to ensure that materials on our shelves and those that are returned to us are safe to be handled by members of the public.
Any returned items are not being handled for the recommended period of 72 hours.
If you are feeling unwell or if any member of your household is sick or in isolation, we ask that you refrain from borrowing library materials. This will help us all feel more comfortable and confident with the safety of our collections.
With the delivery of this service, the health and safety of our staff and our customers is our top priority.
Here are the measures we are taking:
- All WPL staff will have Personal Protective Equipment (PPE)
- Pick-up locations will have proper physical distancing protocols in place
- Returned materials are quarantined for a minimum of 72 hours
- Intensive cleaning of branches has been done in advance including disinfecting of high touch surfaces
- Regular cleaning and hand washing protocols are in place
Starting Monday, June 15th, we will have designated pick-up areas at the Main Library and the John M. Harper Branch for WPL To Go. Social distancing markers will be in place to help ensure your safety.
When you arrive at your designated pickup location, please have your library card number ready and call us at the number indicated on the exterior signage.
- Main Library: After calling, proceed to the designated line-up area. Your items will be brought out to the WPL To Go curbside pickup table for a touch-free pickup.
- John M. Harper Branch: After calling, your items will be brought to your car and placed in your trunk for a touch-free pickup.
Beginning Monday, June 15th, WPL To Go curbside pick-ups will take place at the Main Library and the John M. Harper Branch:
Monday to Saturday: 11:00am to 6:00pm
If you don’t have a cell phone, when you receive a notification that your order is ready, contact us at firstname.lastname@example.org or give us a call at 519-886-1310 in advance and we can make arrangements for your pick-up.
Starting Monday, June 15 we will be accepting returns at the Main Library ONLY:
Monday to Saturday
11:00am to 6:00pm
For materials that are returned, we are taking precautions to ensure that our collections are safe to be handled by members of the public and our staff by quarantining returned items for 72 hours.
Note: As a result of our current procedure of placing returned items under 72-hour quarantine, it could take 5 to 7 days for items to be removed from your library account. No fines will be incurred during this period.
We appreciate your understanding and patience during this time.
Apply for a library card online now.
We are excited to announce that for the rest of 2020, there will be NO overdue fines! Plus, any existing fines will be put on hold until 2021. So, you don’t need to worry about them for now.
If you currently owe more than $10 in fines & fees and your access has been limited, you can once again borrow, renew or place holds on your library account, effective immediately.
If you have questions about overdue items on your library account, give us a call at 519-886-1310 or email us at email@example.com.
WPL is following guidelines from the provincial government of Ontario as well as the City of Waterloo and Region of Waterloo Public Health.
We are working extensively on a phased in approach to reintroducing library services. Please check our Library News page for updates.
Don't worry, there were no overdue fines accumulated while we were closed.
Returns will currently only be accepted at the Main Library beginning Monday, June 15.
Curbside pick-up is available for everyone at both the Main Library and John M. Harper Branch, including walkers, bicyclists and any other non-vehicle arrivals.
Please follow the posted instructions when you arrive on site at your pick-up location.
At the John M. Harper Branch, we are working in conjunction with our building partner, the YMCA, in planning for the safe reopening of our joint facility to the public. At this time we are unable to bring library customers into the building to use the computers or WiFi.
As we continue with our phased in re-opening, we will continue to review the possibilities for more service to the public. Should you need to access WiFi or use a computer, please book a visit at the Main Library or McCormick Branch.