Updated: January 13, 2021

Waterloo Public Library continues to offer curbside pick-up service during Provincewide Shutdown

On Tuesday, January 12, the Provincial government announced further changes to the Provincewide Shutdown to stop the spread of COVID-19. Current library services remain unchanged after this announcement as curbside pick-up of library materials is still permitted under the new guidelines.

Below are the available Waterloo Public Library services:

  • WPL To Go curbside pick-up at all locations
  • Exterior returns drop boxes at all locations
  • Virtual events, programs & services

All other areas of the library remain CLOSED to the public. Collection browsing, printing/photocopying, public computer usage, WiFi/study seat reservations and washrooms are NOT available. Please see below for more information about what’s available, what’s not, and how to prepare for a library visit.

Have a question? Email us at askus@wpl.ca or call us at 519-886-1310 ext 124.

What's available

wpl to go curbside pick-up


How WPL To Go Works

  1. Place items on hold through the library’s catalogue or by phone at 519-886-1310 ext 124. Need help selecting material? Contact us by phone or through AskUs
  2. Wait for a notice that your item(s) is ready for pick-up, then book your pick-up time slot. Pick-up time slots can be booked online through a booking link included in your notice. Booking a pick-up time slot lets us know when you're arriving at the library so we can have your item(s) ready, faster.
  3. When you arrive at your pick-up location, follow the signs. Staff will be there to assist you for your contact-less pick-up.
  4. A due date receipt will be included with your item(s). All materials are checked out for a loan period of 3 weeks with the exception of hotspots which will continue to have a loan period of 2 weeks.


WPL To Go Hours

Please ensure you have booked a pick-up time slot before going to your favourite WPL location.

Main Library - Dupont St. Entrance
Monday to Saturday - 10:00am to 6:00pm
Sunday - CLOSED

John M. Harper Branch - Parking Lot Entrance
Monday to Saturday - 11:00am to 6:00pm
Sunday - CLOSED

McCormick Branch
Open Wednesdays ONLY - 11:00am to 6:00pm
Monday - Tuesday, Thursday to Saturday - CLOSED
Sunday - CLOSED

how we're keeping you safe

  • Returned materials are isolated for a minimum of 72 hours
  • Increased cleaning schedule in the library
  • Staff have been trained on COVID safety measures

what you can do to help

  • Stay home if you are feeling unwell, have a fever, new cough or difficulty breathing
  • Wear a face mask or face covering that covers both your nose and mouth
  • Practice physical distancing

FAQs

Check out the FAQs below for answers to your questions. Need help? Contact us!

WPL Re-Opening FAQ

Is it safe to borrow library materials during the COVID-19 outbreak?

We are taking all precautions to ensure that materials on our shelves and those that are returned to us are safe to be handled by members of the public.

Any returned items are not being handled for the recommended period of 72 hours.

If you are feeling unwell or if any member of your household is sick or in isolation, we ask that you refrain from borrowing library materials. This will help us all feel more comfortable and confident with the safety of our collections.

How are you ensuring the safety of customers and staff?

The health and safety of our staff and our customers is our top priority. Here are the measures we are taking:

  • Staff wear appropriate personal protective equipment including face masks or coverings
  • Physical distancing protocols in place
  • Returned materials are isolated for a minimum of 72 hours
  • Increased cleaning schedule including disinfecting of high touch surfaces
  • Staff training on safety measures
What are the library hours?

Beginning Wednesday, December 30th, WPL will be open for WPL To Go curbside pick-up only. Please ensure you have booked a pick-up time slot before going to your favourite WPL location.

Hours of operation may vary due to the holidays. Please review our Holiday Hours to see when WPL To Go will be available.

Main Library
Monday to Saturday: 10:00am to 6:00pm
Sunday: CLOSED

John M. Harper Branch
Monday to Saturday: 11:00am to 6:00pm
Sunday: CLOSED

McCormick Branch
Open Wednesday ONLY: 11:00am to 6:00pm
Monday - Tuesday and Thursday - Saturday: CLOSED

Sunday: CLOSED

How do I return items to the library?

ALL items must be returned through the external returns slots which are open 24/7 at all locations.

Hotspots, board games and borrowed program kits must be returned directly to staff during library hours.

To ensure that our collections are safe we will continue to isolate ALL returned items for at least 72 hours. As a result of placing returned items under 72-hour isolation, it could take 5 to 7 days for items to be removed from your library account. No fines will be incurred during this period.

Do I have to wear a mask when I arrive for curbside pick-up?

In accordance with both the Province of Ontario Reopening Rules of Stage 3 and the Region of Waterloo's Face Covering By-law, masks that cover both the nose and mouth MUST be worn when at the library*.

*Unless exemptions apply.

Mask wearing regulations can be found at the links below:

- Reopening Ontario Act, 2020 Regulation 364/20

- The Regional Municipality of Waterloo Face Covering By-law No. 20-035 & Amendments




Can I bring in book donations?
At this time, we are not accepting book donations or any other items. 
How long do we get to borrow items for?
Most items will have a loan period of 3-weeks. See the full listing of loan periods here.

While no overdue fines are currently being charged, we do ask that you return overdue library materials.

Holds pick up time will continue to be 7 days.
Will there be fines charged on my overdue items?
There are currently no overdue fines at WPL. This will continue into 2021.

View full details here.