Service Update

Updated: September 5, 2021


Waterloo Public Library extends library hours and services


The Waterloo Public Library remains open in alignment with Provincial guidelines for Step 3. Starting Tuesday, September 7, we are happy to be extending library hours and library services. These services include:

- Advance bookings no longer required for public computer or study seat access
- Lounge & common area seating available
- Limited number of in-person library programs

Please see below for more information about what’s available, what’s not, library hours and how to prepare for a library visit.

We look forward to seeing you at the library!

Have a question? Email us at askus@wpl.ca or by calling us at 519-886-1310.

What's availablE

BY RESERVATION ONLY

what's not available

  • Toys & play areas in our Children's Department
  • Newspapers
  • Book Sale
  • Meeting room rentals

*NEW * EXTENDED Library hours

Main Library
Monday to Thursday: 9:30am to 9:00pm
Friday & Saturday: 9:30am to 5:30pm
Sunday: CLOSED

John M. Harper Branch

Monday to Thursday: 9:30am to 9:00pm
Friday & Saturday: 9:30am to 5:30pm
Sunday: CLOSED

McCormick Branch
Monday: CLOSED
Tuesday to Thursday: 9:30am to 9:00pm
Friday & Saturday: 9:30am to 5:30pm
Sunday: CLOSED

how we're keeping you safe

  • Face masks and hand santizer available as needed
  • Increased cleaning schedule
  • Staff training on safety measures
  • Limiting occupancy based on local Public Health guidelines
  • Reorganized spaces for physical distancing including plexiglass barriers at service points

what you can do to help

  • Please stay home if you are feeling unwell, have a fever, new cough or difficulty breathing
  • Sanitize your hands before entering the building
  • Wear a face mask or face covering at all times that covers both your mouth & nose
  • Practise physical distancing

FAQs

Check out the FAQs below for answers to your questions. Need help? Contact us!

WPL Re-Opening FAQ

Is it safe to borrow library materials during the COVID-19 outbreak?

As of Friday, June 11, in accordance with government and public health guidelines, Waterloo Public Library will be removing the 24 hour isolation period for returned library items.

For our customers, this change means a better library experience – you won’t have to wait as long for library items - while maintaining everyone’s health and safety.

Knowledge about routes of transmission for COVID-19 has evolved greatly over the last year and it is now considered unlikely that the virus will remain active on surfaces in real-world conditions.

If you are feeling unwell or if any member of your household is sick or in isolation, we ask that you refrain from borrowing library materials. This will help us all feel more comfortable and confident with the safety of our collections.

How are you ensuring the safety of customers and staff?

The health and safety of our staff and our customers is our top priority. Here are the measures we are taking:

  • Staff wear appropriate personal protective equipment including face masks or coverings
  • Physical distancing protocols in place
  • Limiting occupancy based on local Public Health guidelines
  • Increased cleaning schedule including disinfecting of high touch surfaces
  • Staff training on safety measures
What are the library hours?

Main Library - WPL To Go curbside pick-up
Monday to Saturday: 10:00am to 6:00pm
Sunday: CLOSED

John M. Harper Branch - WPL To Go curbside pick-up

Monday to Saturday: 11:00am to 6:00pm
Sunday: CLOSED

McCormick Branch - WPL To Go curbside pick-up
Monday to Tuesday: CLOSED
Wednesday: 11:00am - 6:00pm
Thursday to Saturday: CLOSED
Sunday: CLOSED

Library hours STARTING MONDAY, JULY 12

Main Library
Monday to Saturday: 10:00am to 6:00pm
Sunday: CLOSED

John M. Harper Branch

Monday to Saturday: 10:00am to 6:00pm
Sunday: CLOSED

McCormick Branch
Monday: CLOSED
Tuesday to Saturday: 10:00am to 6:00pm
Sunday: CLOSED

How do I return items to the library?

All items must be returned through the external returns slots which are available at all locations 24/7. The only exceptions are hotspots, board games and borrowed program kits which must be returned directly to staff during library hours.

Do I have to wear a mask when I come to the library?

In accordance with both the Province of Ontario Reopening Rules and the Region of Waterloo's Face Covering By-law, masks that cover both the nose and mouth MUST be worn when at the library*.

*Unless medical exemptions apply.

Mask wearing regulations can be found at the links below:

- Reopening Ontario Act, 2020 Regulation 364/20

- The Regional Municipality of Waterloo Face Covering By-law No. 20-035 & Amendments




Can I bring in book donations?
At this time, we are not accepting book donations or any other items.
How long do we get to borrow items for?
Most items will have a loan period of 3-weeks. See the full listing of loan periods here.

While no overdue fines are currently being charged, we do ask that you return overdue library materials.

Holds pick up time will continue to be 7 days.
Will there be fines charged on my overdue items?
There are currently no overdue fines at WPL. 

View full details here.