Service Update

Updated: April 7th, 2021

Waterloo Public Library offers WPL To Go curbside pick-up during Provincewide Shutdown

On Wednesday, April 7th, the Provincial government announced a Provincewide Shutdown to help stop the spread of COVID-19. These restrictions go into effect on Thursday, April 8th. In accordance with the Province’s restrictions, the Waterloo Public Library will offer limited services.

Starting Thursday, April 8th, these are the available services:

  • WPL To Go curbside pick-up at all locations
  • Exterior returns drop boxes at all locations
  • Virtual events, programs & services

All other areas of the library will be CLOSED to the public. Collection browsing, printing, photocopying, public computer usage, WiFi/study seat reservations and washrooms will not be available. Please see below for more information about what’s available, what’s not, and how to prepare for a library visit.

As always, we thank you for your patience and understanding as we get through this together.

Have a question? Email us at askus@wpl.ca or by calling us at 519-886-1310.

What's availablE

what's not available

  • In-person collection browsing
  • In-person library programs
  • Toys & play areas in our Children's Department
  • Lounge & common seating areas
  • Extended library visits
  • Newspapers
  • Book Sale
  • Study Rooms and meeting room rentals

WPL To Go Curbside Pick-up


How WPL To Go Works

  1. Place items on hold through the library’s catalogue or by phone at 519-886-1310 ext 124. Need help selecting material? Contact us by phone or through AskUs
  2. Wait for a notice that your item(s) is ready for pick-up, then book your pick-up time slot. Pick-up time slots can be booked online through a booking link included in your notice. Booking a pick-up time slot lets us know when you're arriving at the library so we can have your item(s) ready, faster.
  3. When you arrive at your pick-up location, follow the signs. Staff will be there to assist you for your contact-less pick-up.
  4. A due date receipt will be included with your item(s). All materials are checked out for a loan period of 3 weeks with the exception of hotspots which will continue to have a loan period of 2 weeks.


WPL To Go Hours

Please ensure you have booked a pick-up time slot before going to your favourite WPL location.

Main Library - Dupont St. Entrance
Monday to Saturday - 10:00am to 6:00pm
Sunday - CLOSED

John M. Harper Branch - Parking Lot Entrance
Monday to Saturday - 11:00am to 6:00pm
Sunday - CLOSED

McCormick Branch
Open Wednesdays ONLY - 11:00am to 6:00pm
Monday - Tuesday, Thursday to Saturday - CLOSED
Sunday - CLOSED

how we're keeping you safe

  • Face masks and hand santizer available as needed
  • Returned materials are isolated for a minimum of 24 hours
  • Increased cleaning schedule
  • Staff training on safety measures
  • Limiting occupancy based on local Public Health guidelines
  • Reorganized spaces for physical distancing including plexiglass barriers at service points

what you can do to help

  • Please stay home if you are feeling unwell, have a fever, new cough or difficulty breathing
  • Sanitize your hands before entering the building
  • Wear a face mask or face covering at all times that covers both your mouth & nose
  • Practise physical distancing

FAQs

Check out the FAQs below for answers to your questions. Need help? Contact us!

WPL Re-Opening FAQ

Is it safe to borrow library materials during the COVID-19 outbreak?

We are taking all precautions to ensure that materials on our shelves and those that are returned to us are safe to be handled by members of the public.

As of Friday, February 19, Waterloo Public Library will be moving to a 24 hour isolation period for returned library items. Neighbouring libraries including KPL, Idea Exchange, RWLibrary and Guelph Public Library will also be transitioning to a 24 hour isolation period.

For our customers, this change means a better library experience – you won’t have to wait as long for library items - while maintaining everyone’s health and safety.

Waterloo Public Library continues to evolve and adjust our plans as new information comes to light and public health measures change. The current direction from the Provincial Government has indicated that returned items should have a period of quarantine out of an abundance of caution. In an abundance of caution, libraries, including WPL, were choosing a long quarantine. However, knowledge about routes of transmission for COVID-19 has evolved greatly in the last year. Emphasis on transmission through surfaces has been greatly reduced as it is now considered unlikely that the virus will remain active on surfaces in real-world conditions.

Until we have further direction and information provided, we will not completely eliminate the quarantining of materials, but look forward to shortening the quarantine time which will keep library materials moving more efficiently for our customers.

If you are feeling unwell or if any member of your household is sick or in isolation, we ask that you refrain from borrowing library materials. This will help us all feel more comfortable and confident with the safety of our collections.

How are you ensuring the safety of customers and staff?

The health and safety of our staff and our customers is our top priority. Here are the measures we are taking:

  • Staff wear appropriate personal protective equipment including face masks or coverings
  • Physical distancing protocols in place
  • Returned materials are isolated for a minimum of 24 hours
  • Increased cleaning schedule including disinfecting of high touch surfaces
  • Staff training on safety measures
What are the library hours?

Beginning Tuesday, April 6th, library hours are:

Main Library - WPL To Go curbside pick-up & Computer/Wifi Use

Monday to Saturday: 10:00am to 6:00pm
Sunday: CLOSED

John M. Harper Branch - WPL To Go curbside pick-up

Monday to Saturday: 11:00am to 6:00pm
Sunday: CLOSED

McCormick Branch - WPL To Go curbside pick-up
Monday to Tuesday: CLOSED
Wednesday: 11:00am - 6:00pm
Thursday to Saturday: CLOSED
Sunday: CLOSED

How do I return items to the library?

ALL items must be returned through the external returns slots which are open 24/7 at all locations.

Hotspots, board games and borrowed program kits must be returned directly to staff during library hours.

To ensure that our collections are safe we will continue to isolate ALL returned items for at least 24 hours. As a result of placing returned items under 24-hour isolation, it could take 5 to 7 days for items to be removed from your library account. No fines will be incurred during this period.

Do I have to wear a mask when I come to the library?

In accordance with both the Province of Ontario Reopening Rules of Stage 3 and the Region of Waterloo's Face Covering By-law, masks that cover both the nose and mouth MUST be worn when at the library*.

*Unless exemptions apply.

Mask wearing regulations can be found at the links below:

- Reopening Ontario Act, 2020 Regulation 364/20

- The Regional Municipality of Waterloo Face Covering By-law No. 20-035 & Amendments




Can I bring in book donations?
At this time, we are not accepting book donations or any other items.
How long do we get to borrow items for?
Most items will have a loan period of 3-weeks. See the full listing of loan periods here.

While no overdue fines are currently being charged, we do ask that you return overdue library materials.

Holds pick up time will continue to be 7 days.
Will there be fines charged on my overdue items?
There are currently no overdue fines at WPL. This will continue into 2021.

View full details here.