FAQ (Frequently Asked Questions)
In this handy area of our site, you will find the answers to the most frequently asked questions, as well as answers to How do I and Did you know questions.
If your question is not answered here, please contact us.
Does the Library have WiFi?
The Waterloo Public Library provides free wireless access to the Internet at the Main Library, the McCormick Branch, and the John M. Harper Branch.
How do I volunteer at WPL?
If you are interested in volunteering, pick up a volunteer registration form at any circulation desk and return it to the Library. Volunteers must be 14 years of age and older. Registrants will be contacted for an interview if a suitable position becomes available.
How can I support WPL?
There are many ways you can help support Waterloo Public Library.
Supporting WPL means that you’re helping everyone to access the information and life-long learning opportunities that are central to growing, vibrant community, and that are the cornerstone of a literate and democratic society.
Does the library have audiobooks?
Waterloo Public Library has a large collection of audiobooks on CD available for borrowing, as well as download/eBook options.
How do I hold/reserve an item?
A hold is a reservation for a particular item in the Library’s collection. You can place holds in person, online or on the phone. We will notify you when the item is ready.
Does the Library have meeting rooms?
Two meeting rooms are available to rent at the Main Library at modest rates. A meeting room will be available at the John M. Harper Branch; details coming soon.
Where can I find the best sellers lists?
Reader’s Corner has lists of best sellers, good reads recommended by staff, books by genre and an assortment of weblinks for book lovers. You are also welcome to visit the Information Desk at the library and ask us!
What is a PIN and why do I need one?
Access to your library account is protected by a PIN (Personal Identification Number). A numeric PIN is needed to use the library’s computers, to place holds, to renew material online, to use self-checkout, and to access online databases and services including Reading History and Preferred Searches. Getting your PIN is easy!
How do I renew my books?
For your convenience, you may renew in person, online or over the telephone. Details on renewing material.
Does the Library have a book club?
WPL has a book club at the Main Library (35 Albert Street). It’s an open club, which allows for people to drop in and attend once in a while, or to come faithfully every month. There will be another book club at the John M. Harper Branch; details coming soon.
