Waterloo Public Library
WPL Values
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WPL Values

Community Focus

Consulting with the community, to provide library collections, services and programs that are responsive to both the traditional and new needs of our community.

Intellectual Freedom and Access for All

Ensuring the right of everyone to access information of all kinds, and to learn and grow through the free exchange of information and ideas.

Excellence in Customer Service

Serving the community by being a customer-focused organization, and pursuing excellence through a personal and friendly service that respects privacy and dignity.

Innovation

Delivering the traditional services in new and cost-effective ways, and using progressive thinking to plan and develop new services

Collaboration

Partnering to provide new and expanded service by working with others.

Accountability

Managing and using all of our resources, effectively and responsibly.

Excellence in Our Staff Team, Volunteers and Trustees

Valuing our well-trained staff, volunteers and trustees, and providing opportunities and support for learning and growth.

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